Every request, relayed.
An AI agent works your support inbox: it reads, sorts and answers every mail. Your team stays in the loop — to approve, to correct, or to let it run.
From noise to a desk
Requests come at you from every side.
The agent catches each one, reads it, gives it a topic and an answer — and lines everything up. What still needs a person comes to a person.
The difference
Human in the loop. Not agent in the loop.
Most help desks hand every ticket to a person and let AI help at the edges. relaiDesk turns that around: the agent works every ticket, and people decide where their judgement is needed.
A help desk with AI
People do the work, the AI assists. Every mail waits for someone.
relaiDesk
The agent does the work, people keep the say. The routine answers itself.
From drafts to autopilot, one stage at a time
Illustration, not a promise: how much a desk hands over depends on your mail and on what you allow. A dry-run switch keeps every mail inside until you say go.
The desk
One conversation per customer. A draft already waiting.
Every mail becomes a ticket with a topic, a language and a suggested reply — with the reasons the agent gave for it.
Features
Everything a support inbox needs. Nothing it doesn’t.
Any model you like
Anthropic Claude, OpenAI, or any OpenAI-compatible API — including models you host yourself. Or none at all: then it is a calm ticket system.
Any mailbox you have
Microsoft 365 and Exchange Online with push, or any IMAP/SMTP account. Replies leave from your own address, threads stay intact.
Every language, both ways
The agent answers in the customer’s language; your team reads every thread — and every sent reply — in its own.
Your knowledge, and only yours
Answers come from a knowledge base with revisions and sources. The agent does not get to invent how your product works.
A pipeline, not a black box
Classify, check against knowledge, draft, decide — in stages, with structured output. Every decision is stored with its reasons.
Guardrails built in
A dry run by default. Auto-replies, out-of-office notes and bounces are never answered. Auto-send only for topics you allow.
See what customers ask
Topics and clusters on a dashboard, and a daily digest mail — so a wave of the same question shows up before it floods you.
A team app on every phone
Roles for owners, admins and agents, passkeys instead of passwords, and push when something needs you.
Self-hosted, white-label
One Docker setup on your server. Your brand on the desk and in every mail, your data in your database.
How it works
Four stages between a mail and a reply.
01 · ingestMail becomes a ticket
Threads, attachments and the customer's history, in one place.
02 · classifyTopic, language, urgency
Structured output, checked against a schema — never parsed from free text.
03 · draftA reply from your knowledge
With the passages it used, so a reviewer sees why in one glance.
04 · decideSend, ask you, or escalate
By the stage and the rules you set. The desk tells you which one — and why.
Coming soon
Be there when it opens.
Leave your address and we write once — when relaiDesk is on GitHub and ready to install. No newsletter, no sharing.
Open source
Built in the open. On GitHub soon.
relaiDesk already answers a real support inbox every day. The code is being prepared for release: docs, an example knowledge base and a one-command setup.
On the way to the release
- done:Runs a real support inbox every day
- done:Licence: AGPL-3.0
- to do:Documentation
- to do:Example knowledge base
- to do:One-command setup with Docker